Support

Help - Support

Please use the form at the left to get your username(s) or to reset your password.

If this doesn’t solve a problem you can send us a message.

General Advice

Patients receive direct technical support from us.
Please do not contact the laboratory in this case – you will receive technical help directly from the website operator.
Please note, that you should contact the laboratory if you have questions regarding medical details of your lab analysis or your payment – contact of the laboratories.
Physicians: Please contact your laboratory in all cases – contact of the laboratories.

Recover Password

Reset your password
Fill out the form - you will receive an email to reset your password.



Password Code sent

Email for password reset has been sent

New Password

Insert the code you received by email, and choose a new password:




cancel  

Recover Username

Your username
Enter your email address to receive your username.



Request Support

If you forgot your password – you can reset it here:

recover password

Here you can request your username/s

Request username/s

Please note that you receive a separate username for each laboratory.
Often users only see old results because they log in for the wrong lab resp. with the wrong username.

Here you can request your usernames

Do you have problems with the registration?

Here you will find step by step instructions

Request Support